Four comparisons, each written to stay useful when we are not the answer. Every one names the cases where the other option is the better buy.
Get a demoA builder hosted in the vendor’s cloud, against something built for you and running in yours.
Read the comparison →
Slack
Google Chat
Telegram
Teams
Gmail
Outlook
ZoomCCallsCCRMBBrowserEERPAnswers for the person doing the work, against something that does the work and closes the loop.
Read the comparison →Capacity that ramps for months and leaves with the person, against a process written into your systems.
Read the comparison →Complete control and a permanent owner, against the same architecture without the internal roadmap.
Read the comparison →None of these are bad products. They answer different questions from the one this answers.
The work is thinking rather than moving, and a person makes every call anyway
Hands, phone calls, negotiation, or anything where the relationship is the work
Agents are your product, or your team has already shipped one that works
What teams ask when all four options are still on the table.
Four, in practice: an AI agent platform your team builds on, a copilot rolled out per seat, more people through hiring or a BPO, or an internal build by your own engineers. Each is genuinely the right answer for some situations, and each page here says which ones.
Against copilots when you want one tool for everybody and the work is thinking rather than moving. Against outsourcing when the job needs hands or judgement. Against an internal build when agents are your product or your team has already shipped one. Against an agent platform when your team wants to build and change things itself.
Not yet, because pricing is not published while we are working with design partners. What we can do on a call is compare against what the job costs you today, which is the comparison that actually decides these.
Most teams do. Copilots for everyone plus a coworker on the one job that never gets done is a common and sensible split. So is keeping a BPO on judgement work while a coworker takes the volume.
Pick one real workflow, exceptions included, and put every option against it. Ask each vendor where the software runs, who builds it, who maintains it, and what happens when it gets something wrong. Clean demos do not separate these products.
“A comparison page that only flatters its author tells the reader nothing they did not already assume.”
Same job, four approaches, exceptions included.
clean demos separate nothing✓ Ask where the software runsBring the workflow you are evaluating. We will tell you honestly if we are the wrong answer.
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